Policies
Refund and cancellation policy
What happens to your payment if something goes wrong, and how to raise a request.
Last updated: 21 October 2026 · Previous version: Nov 2023
In short
- Course fees are non-refundable once you enrol, so please review your order before paying.
- Watch a free demo class or talk to us first if you are unsure which course to choose.
- If a payment fails or you are charged twice, the extra amount is always returned.
- Write to us with your order number for any payment issue.
On this page
1. Course fees
We do not offer refunds for our courses or products. All sales are final. Please review your order carefully, including the course, attempt and mode, before you complete your purchase.
2. Before you buy
Every course has a free demo class, and you can talk to the NAE office on WhatsApp or by phone before paying. We are happy to help you choose the right course and batch.
3. Failed or duplicate payments
If money is debited but your order is not confirmed, or you are charged twice for the same order, the extra amount is refunded to your original payment method. Banks usually return it within 5–7 working days.
4. Wrong course purchased
If you bought the wrong course by mistake, contact us before accessing the lectures. We may move your fee to the correct course.
5. Books
If printed books arrive damaged or incomplete, tell us within 48 hours of delivery with a photo and we will replace the affected books. See the shipping policy for delivery details.
6. If NAE cancels a batch
If we cancel a batch or cannot provide a course you paid for, we will offer you a transfer to another batch or a full refund.
7. How to raise a request
If you have any questions, contact the NAE office with your order number.
This page is a redesigned draft based on NAE’s current refund and cancellation policy. Text marked “New” in review mode is suggested and not in the current policy. Have the final wording reviewed by a legal adviser before publishing.